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Case Study

INCHEQ Corporate Survey Management Platform

The INCHEQ Corporate Survey Management Platform is a robust web-based solution designed to streamline and enhance the process of conducting surveys in corporate environments. InCheq is dedicated to supporting decision-makers in identifying the underlying causes of organizational challenges, enabling them to implement meaningful and effective changes. Their platform is designed to offer employers comprehensive data insights into the employee experience, all the while assisting them in fulfilling their legal responsibilities. One of the key principles they advocate is investing in the creation of a psychologically safe workplace. This approach holds the promise of significant benefits for organizations, including improved productivity, reduced turnover, and enhanced employee well-being. By focusing on these aspects, InCheq aims to empower organizations to foster a culture of trust and transparency, thus driving positive change within the workplace.

This case study explores the platform’s functionalities, user workflows, and how its various components come together to provide a user-friendly experience.

Platform Functionalities

This platform is designed to accommodate multiple user roles, including Super Admins, Admins, and Users. The primary purpose is to allow the deployment of surveys within organizations to evaluate overall performance based on employee responses.

Our Process

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User Workflow

Admin Role

  • Administrators are responsible for creating and deleting schools within the platform.
  • They can add or remove teachers, managing the teaching staff effectively.
  • Admins can deploy surveys, monitor survey progress, and examine survey results.
  • They have the ability to open and close surveys as needed.
  • Admins can export survey reports for further analysis and reporting.

Teacher Role

  • Teachers can design surveys tailored to their specific classes and teaching goals.
  • They have the option to complete surveys on their own to gather feedback on their teaching practices.
  • Teachers can distribute surveys to students after each class session to collect valuable feedback.
  • They can access activated surveys, view results and reports, and make data-driven decisions to improve their teaching methods.

Challenges and Solutions for the INCHEQ Corporate Survey Management Platform

Challenge

The onboarding process for Company Admins involves several steps, including creating accounts, entering billing information, uploading user data, and deploying surveys. This complexity can be overwhelming for new users.

Solution

Provide step-by-step guidance and tooltips throughout the onboarding process to assist Company Admins. Offer clear instructions and a user-friendly interface to make it easier for them to complete each step. Additionally, offer customer support to address any questions or issues.

Challenge

Managing and validating user data uploaded by Company Admins can be challenging. Ensuring the integrity and accuracy of the data is crucial for the effectiveness of the platform.

Solution

Implement robust data validation mechanisms during the user data upload process. This includes checks for duplicate email addresses, formatting errors, and ensuring that required fields are filled. Provide detailed error messages to assist admins in correcting data. Regularly update the sample data file to reflect any changes in data requirements.

Challenge

Requiring Super Admin approval for survey deployment may introduce delays, especially in time-sensitive situations.

Solution

Introduce an expedited approval process for surveys that are time-critical. Allow Super Admins to set predefined criteria for automatic approval of certain types of surveys. This ensures that essential surveys can be deployed promptly while maintaining oversight over others.

Challenge

The platform supports surveys with multiple sections and subsections, which can become complex for both Company Admins and end-users.

Solution

Offer survey templates and predefined structures that simplify the survey creation process. Provide clear guidance on organizing survey questions and sections effectively. Incorporate user-friendly drag-and-drop features for survey customization.

Technology Stack

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UI Design

HTML 5

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Photoshop

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Photoshop

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Photoshop

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HTML 5

UI Design

Photoshop

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Photoshop

UI Design

Photoshop

UI Design

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