MyVoltage is a robust .NET Core MVC application designed to streamline the management of customer billing information, facilitate online bill payments, and generate reports for installed meters. MyVoltage’s utility management platform simplifies the complex process of utility tracking and management, benefiting a variety of property types. In the residential sector, it offers end-users a user-friendly and convenient way to handle their daily electricity and water usage, billing, and payments, all in one place. This can result in more efficient utility management and improved customer satisfaction in residential settings.
This case study explores the key features and functionalities of MyVoltage, focusing on its role in providing valuable insights to both customers and administrators.
MyVoltage provides customers with detailed insights into their consumption of electricity, water, and gas. Users can access consumption data to make informed decisions regarding their utility usage.
The Billing section offers a comprehensive view of billing-related information. It includes: Billing Cycle: Displays the billing cycle for customers, enabling them to anticipate upcoming charges. Statements: Allows users to access and review their billing statements, providing a breakdown of charges. Tax Invoices: Presents tax-related invoices for customers, ensuring transparency in financial transactions. Detailed Daily Billing: Provides a granular breakdown of daily billing, allowing customers to track their consumption patterns.
The Profile section empowers users to manage their personal or company information within the system. It includes: Personal Information: Allows users to view and update their personal or company details. Notification Settings: Enables users to customize their notification preferences, ensuring they receive timely updates and alerts.
MyVoltage offers a secure platform for online bill payments, making it convenient for customers to settle their utility bills through the application. Registration and Login Screens: The Registration and Login screens provide an intuitive onboarding process for users. Customers can easily register for the website and access their accounts with the login feature.
MyVoltage is a powerful .NET Core MVC application with a focus on customer billing and meter management. While it offers a wide array of features and functionalities, there are challenges that need to be addressed to ensure a seamless user experience and robust security. Here, we identify these challenges and provide solutions:
Role-Based Access Control
Managing access control based on user roles is crucial for data security and privacy. To implement this:
Online Payment Security
Ensuring the security of online bill payments is crucial to gaining customer trust. To enhance online payment security: